Activity Cancellation by Creative Therapy Consultants:
If a Live Learning Activity (either virtual or in-person) is cancelled by Creative Therapy Consultants the Learning Activity will be re-scheduled with the opportunity for the Learner to attend the re-scheduled activity or one in another location/date within a year from initial registration. Upon request, a full refund of the Live Learning Activity fee will be provided within 30 days if the learner favors a refund, versus attending the Live Learning Activity.
If an On-Line Learning Activity is cancelled by Creative Therapy Consultants, the Learner will have the opportunity to complete another Learning Activity of equal value or receive a full refund for the Learning Activity, which will be provided within 30 days of the cancellation.
Activity Cancellation by the Learner:
If a Learner cancels attendance for a Live Learning Activity (either virtual or in-person) for which they are registered the Learner has 1 year from their registration date to attend the Learning Activity in a different location/date. If the cancellation is made <4 weeks before the scheduled Learning Activity the learner will be charged a 1 time $100 transfer fee. If there are no further opportunities to attend this learning activity, the learner may request a full refund minus a 15% processing fee.
If a Learner has not initiated any part of On-Line Learning Activities a refund will be provided within 30 days, minus a 15% servicing fee.
Complaint Resolution:
Creative Therapy Consultants team will review all complaints. All efforts for remediation will be made, and third party expertise will be obtained if needed.