Refund & Cancellation Policy

Effective Date: December 2, 2025. Last Updated: June 6, 2026.

This policy explains how to change, transfer, or cancel a registration with Creative Therapy Consultants LLC (“CTC”), and when refunds and fees apply. It applies to all of our learning activities and is part of, and controls over, the “Refunds and Cancellations” section of our Terms of Use.

Key terms

On-Line Learning Activity — a pre-recorded, self-paced online course or module (includes NTMC Phase II, Recertification and NOLE)
Live Learning Activity — a scheduled live event, either virtual or in-person (this includes NTMC Phase III Hands-On Training).
Processing/Admin Fee — 15% of the amount paid for the activity.
Late Cancellation/Notice/Change Fee — a flat $250 fee that applies when a change or cancellation is made less than 6 weeks before a Live Learning Activity.
Phase II Value — $375, the value of the Phase II NTMC On-Line Education once it has been started or completed.

1. How to request a change, transfer, or cancellation

Email ntmc@neonatalcertification.com with your name, the activity, and what you’d like to do. Timing is measured from the date we receive your request. Approved refunds are issued to your original payment method within 30 days.

2. Changing your date or location

You may change the date or location of a Live Learning Activity one time at no charge. If you request the change less than 6 weeks before the activity, a one-time $250 Late Notice Fee applies.

3. If CTC cancels an activity

On-Line activity: if we cancel or discontinue a virtual training event, you may either take another activity of equal value anytime in the next 12 months or receive a full refund as long as it is requested within 30 days of the notice of cancellation.

Live activity: if we cancel an in-person event, we will first attempt to reschedule it as a virtual event on the same day(s); if we can not provide a virtual event on the same date or we are unable to secure new dates at the original, or similar location (within 90 miles of the original event) within the next 6 months, you may choose to attend any open virtual event, the rescheduled in-person activity or another location/date within one year of your original registration, or you can request and receive a full refund within 30 days.

4. If you cancel — On-Line Learning Activity

Within 30 days of your NTMC registration, and you have not logged in to the online learning portal: We will refund you the amount paid minus the 15% Processing Fee.
If more than 30 days have elapsed since your NTMC registration, or you have not logged in to the education portal, or started any part of the on-line learning program (NTMC Phase II, Recertification or NOLE) has been accessed – even if not completed): no refund; the fee is forfeited.

5. If you cancel — NTMC Phase III Hands-On Training

Phase III includes a mandatory Phase II NTMC On-Line Education component.

Fees depend on whether you have started Phase II and how close you are to the training

A 15% Admin/Processing fee is assessed on all refunds (when applicable)

A $250 USD Late Cancellation Fee or Course Date Change is assess on any cancellations or date/location changes requested less than 8 weeks before the Phase III live-training date.

Each scenario is provided below.

Phase II NOT started, and 8+ weeks before Phase III: Full refund minus the 15% Processing/Admin Fee.
Phase II NOT started, and less than 8 weeks before Phase III: Full refund minus the 15% Processing/Admin Fee and the $250 Late Cancellation Fee.
Phase II started or completed, 8+ weeks before Phase III: refund minus the $375 Phase II Value and minus 15% Processing/Admin Fee.
Phase II started or completed, less than 8 weeks before Phase III: refund minus the $375 Phase II Value and the $250 Late Cancellation Fee, and the 15% Processing/Admin Fee.

6. If you cancel — Live Learning Activity (other than NTMC)

8 weeks or more before the activity: choose either (a) a refund minus the 15% Processing Fee, or (b) transfer your registration to another date/location within one year of your original registration at no charge.
Less than 8 weeks before the activity: you may transfer to another date/location for a $250 Late Fee; or, if you prefer not to transfer, receive a refund minus the 15% Processing Fee.

7. Phase II Completion Required for Phase III Hands-On Training

Completion of NTMC Phase II: On-Line Education is a mandatory prerequisite for participation in NTMC Phase III: Hands-On Training.

Participants are responsible for completing all required Phase II On-Line Education before the start of the Phase III Hands-On Training for which they are registered. If Phase II is not completed by then, the participant will not be permitted to participate in the scheduled Phase III: Hands-On Training.

The participant will be required to transfer to another available Phase III: Hands-On Training date and will be charged a $250 Late Notice Fee. The participant remains responsible for completing Phase II: On-Line Education before attending the newly scheduled Phase III: Hands-On Training.

The $250 Late Notice Fee is separate from any other applicable fees under this policy and does not constitute a refund or credit for the missed Phase III: Hands-On Training.

8. Late Arrival

Participants are expected to arrive on time and be present for the full duration of the scheduled Live Learning Activity.

If an attendee is 1.5 hours or less late, a $100 late-arrival fee will be charged. The attendee may continue with the scheduled training and remains subject to all attendance requirements before receiving certification.
If an attendee is more than 1.5 hours late, the participant will be required to attend another training session and will be charged a $250 Late Notice Fee. The participant may not receive credit for the training session missed because of the late arrival.

Late arrival does not qualify for a refund or waiver of the applicable fee unless CTC approves an exception due to a documented medical emergency or other serious extenuating circumstance noted in this policy.

9. No-shows

If you do not attend a Live Learning Activity and have not requested a change or cancellation in advance, you forfeit the amount paid, and no refund or transferable credit is due.

10. Medical and extenuating circumstances

If you must cancel because of a documented medical emergency or other serious extenuating circumstance, contact us — we review these case by case and may waive or reduce fees or offer a transfer at our discretion.

11. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without contacting us does not change the fees set out in this policy, and we may respond to the dispute with documentation of your agreement to these terms.

12. Consumer rights (EU/UK and others)

Nothing in this policy limits any non-waivable statutory cancellation or refund rights you may have as a consumer under the laws of your country, including the European Union and United Kingdom. Where such rights apply, they control to the extent this policy provides less protection.

13. Contact

Creative Therapy Consultants LLC, a subsidiary of NeoCertify LLC

PO Box 230297, Las Vegas, NV 89105

Email: ntmc@neonatalcertification.com

Phone: 855-282-6862

Quick-reference summary

On-line Phase II, not started → refund minus 15%.

On-line, Phase II started → no refund.

Live, 8+ weeks → refund minus 15% OR free transfer (within 1 yr).

Live, under 8 weeks → transfer for $250, or refund minus 15%.

Phase III: minus 15% (Phase II not started) or minus $375 (Phase II started); add $250 if under 8 weeks.

No-show → no refund.

Medical/extenuating → reviewed case by case.