Change of Date/Location Request

A learner can request to change their scheduled Live Learning Activity date/location one time after registration without a fee. If the transfer request is made <6 weeks before the scheduled Learning Activity the learner will be charged a one-time $250 transfer fee.

Activity Cancellation by Creative Therapy Consultants

If a On-Line Learning Activity (pre-recorded) is cancelled/discontinued by Creative Therapy Consultants, the registered Learner will be contacted via email/phone/text by CTC and the website will be updated to reflect the cancellation/discontinuation of the course. The Learner will have the opportunity to complete another Learning Activity of equal value or receive a full refund for the Learning Activity, which will be provided within 30 days of the cancellation.

If a Live Learning Activity (either virtual or in-person) is cancelled by Creative Therapy Consultants, the registered Learner will be contacted via email/phone/text by CTC and the website will be updated to reflect the cancellation.  The Learning Activity will be rescheduled with the opportunity for the Learner to attend the rescheduled activity or one in another location/date within a year from initial registration if desired.  Upon request, a full refund of the Live Learning Activity fee will be provided within 30 days if the learner favors a refund, versus attending the Live Learning Activity.

Activity Cancellation by the Learner

If a registered Learner cancels attendance for a On-Line Learning Activity (pre-recorded) and has not initiated any part of On-Line Learning Activity, a refund will be provided within 30 days, minus a 15% servicing fee.  If the Learner has already completed part of the On-Line Learning Activity, the Learner forfeits their ability for reimbursement.

If a Learner cancels attendance for a Live Learning Activity (either virtual or in-person) prior to 6 weeks before the event, the Learner may either request a refund minus a 15% processing fee, or the Learner has one  year from their registration date to attend the Live Learning Activity in a different location or alternative date.  However, if the cancellation is made <6 weeks before the scheduled Live Learning Activity, the learner will be charged a one time $250 relocation fee to attend in a different location or alternative date. If there are no further opportunities to attend this learning activity, the learner may request a refund minus a 15% processing fee.

If a Leaner cancels the Live Learning Activity Phase III NTMC Hands-On Training, and has not initiated the mandatory On-Line Learning Activity Phase II NTMC On-Line Education, the Learner may request a full refund minus a $15% processing fee. If a Learner cancels the Live Learning Activity Phase III NTMC Hands-On Training, after already initiating/completing the mandatory On-Line Learning Activity Phase II NTMC On-Line Education, the Learner  may request a full refund minus a $375 charge for the Phase II NTMC On-Line Education.  If the learner cancels attendance for the Live Learning Activity Phase III NTMC Hands-On Training a second time, their registration will be void. They will be reimbursed the remaining balance of their registration amount minus a $250 cancellation fee and, if applicable, the $375 fee for the On-Line education.