Activity Cancellation by Creative Therapy Consultants:
If a Live Learning Activity (either virtual or in-person) is cancelled by Creative Therapy Consultants the Learning Activity will be re-scheduled with the opportunity for the Learner to attend the re-scheduled activity or one in another location/date within a year from initial registration. Upon request, a full refund of the Live Learning Activity fee will be provided within 30 days if the learner favors a refund, versus attending the Live Learning Activity.
If an On-Line Learning Activity is cancelled by Creative Therapy Consultants, the Learner will have the opportunity to complete another Learning Activity of equal value or receive a full refund for the Learning Activity, which will be provided within 30 days of the cancellation.
Activity Cancellation by the Learner:
If a Learner cancels attendance for a Live Learning Activity (either virtual or in-person) for which they are registered the Learner has 1 year from their registration date to attend the Learning Activity in a different location or on alternative date. If the cancellation is made <6 weeks before the scheduled Learning Activity the learner will be charged a 1 time $250 cancellation fee. If there are no further opportunities to attend this learning activity, the learner may request a refund minus a 15% processing fee, $375 for supplemental online education (if applicable), and $250 cancellation fee (if applicable).
If a Learner has not initiated any part of On-Line Learning Activities a refund will be provided within 30 days, minus a 15% servicing fee.
Change of Date/Location Request:
A learner can request to change their scheduled Learning Activity date/location one time after registration. If the transfer request is made <6 weeks before the scheduled Learning Activity the learner will be charged a 1 time $250 transfer fee.
If the learner cancels attendance twice their registration will be void. They will be reimbursed the remaining balance of their registration amount minus a $250 cancellation fee and, if applicable, the $375 cost for supplemental on-line education.
Complaint Resolution:
Creative Therapy Consultants team will review all complaints. All efforts for remediation will be made, and third party expertise will be obtained if needed.
